NEWS
NEWS
Seasoned industry veteran who founded the CSM category added to executive team to drive enterprise AI software deployments across plants
MOUNTAIN VIEW, Calif. - November 22, 2021 - Drishti Technologies, Inc. (Drishti), whose AI-powered manufacturing technology uses video analytics, data and insights to bring significant benefits to manufacturers and their employees, has hired Marie Alexander as its new vice president of customer success.
In this role, Alexander will be responsible for all customer success functions, including delivery and installation, consulting and support. More critically, she will be charged with infusing a mentality of customer success throughout the organization.
“The growth of Drishti depends on the success of our customer deployments and their ability to recognize a fast return on their investment with us, so Marie’s team and background is critical to our future growth,” said Gary Jackson, CEO, Drishti. “Marie’s deep expertise in guiding customers through deployment to ongoing value from Drishti’s action recognition technology will be extremely beneficial for all parties.”
Alexander will draw on her vast experience in customer success management (CSM), as she is credited with originating the discipline. She embraces the idea that customer success is a holistic go-to-market philosophy, with customer advocacy being everyone’s job.
Alexander has served in roles ranging from product development, corporate development and strategy, services and CEO across a variety of industries. Most recently, she ran corporate strategy at Nok Nok Labs after serving as CEO at Quova, Avaago and MedicalCue. She joined Drishti because of the potential for its patented action recognition technology to revolutionize manufacturing and how work actions are measured and optimized.
“Drishti works with some of the most forward-thinking manufacturing organizations to solve fundamental challenges in assembly operations using a brand new technology,” said Alexander. “When building a brand new category of software solution like Drishti, it’s absolutely critical to guide the customer on deploying and uncovering maximum value. I’m excited to be part of this team and look forward to working with customers to drive operational excellence with Drishti.”
Alexander is located in Mountain View, Calif. For more information on Drishti, visit drishti.com.
About Drishti Technologies
Drishti’s mission is to extend human capabilities in an increasingly automated world. Its AI-powered video analytics technology provides visibility and insights that transform the pace and impact of manual assembly line improvement. Manufacturers use Drishti to anchor true digital transformation, driving sweeping improvements in quality costs, efficiency gains and time-to-proficiency for line associate training. And line associates rely on Drishti to be more consistent and efficient, becoming even more valuable on the factory floor. In 2019, Drishti was selected by the World Economic Forum as a Technology Pioneer; in 2020, Drishti was named to the Forbes AI 50 and a Top 5 AI Company in North America by NVIDIA. In 2021, Drishti was named a Manufacturing Leader by NAM. For more information, visit drishti.com.
